Identified - We've identified an issue on some android phones getting stuck in the location permission in the Veo Camera App. A temporary work around is to allow the location tracking for the app in the phones settings. The setting is in order to send camera status notifications when recording.
We apologies for the inconvenience, we're working on a fix, in the next app release.

Oct 09, 2024 - 10:39 CEST
Monitoring - With the latest Firmware 3.1.13 release, we are monitoring an issue that some Veo Cam 3s will not automatically reboot. Cameras will continue to flash until they are manually restarted. Please leave them to update for 1 hour, then hold the power button to restart and they will complete the update to 3.1.13, fixing the issue going forward.
Oct 02, 2024 - 14:07 CEST
Web Application ? Operational
90 days ago
99.78 % uptime
Today
Live App ? Operational
90 days ago
99.95 % uptime
Today
Live stream ? Operational
90 days ago
99.94 % uptime
Today
Camera Operational
90 days ago
100.0 % uptime
Today
Camera App Operational
90 days ago
99.51 % uptime
Today
League exchange Operational
90 days ago
99.84 % uptime
Today
Player Profile ? Operational
90 days ago
100.0 % uptime
Today
Processing Operational
90 days ago
99.96 % uptime
Today
Base ? Operational
90 days ago
99.95 % uptime
Today
Upload ? Operational
90 days ago
99.94 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Support systems Operational
90 days ago
100.0 % uptime
Today
Authentication service ? Operational
90 days ago
100.0 % uptime
Today
Entitlement service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database maintenance Oct 16, 2024 08:00-09:00 CEST
Scheduled Database maintenance.
Posted on Oct 15, 2024 - 10:51 CEST
Past Incidents
Oct 16, 2024

No incidents reported today.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 19:09 CEST
Identified - Our cloud provider is working on an issue effecting our application
Oct 9, 15:34 CEST
Resolved - This incident has been resolved.
Oct 9, 01:15 CEST
Identified - Our cloud provider is working on an issue effecting our application
Oct 8, 20:30 CEST
Update - We are continuing to investigate this issue.
Oct 8, 20:02 CEST
Investigating - We are currently investigating this issue.
Oct 8, 20:01 CEST
Oct 8, 2024
Resolved - This incident has been resolved.
Oct 8, 19:40 CEST
Monitoring - We have implemented a fix and are actively monitoring the results.

A small number of customers may still experience the following issues:

- Missing analytics
- Saving clips stuck in rendering
- Missing player spotlight
- Missing Interactive view
- Missing follow-cam
- Directed clips stuck in rendering

We are working diligently to resolve these issues for the affected customers.

Oct 8, 00:47 CEST
Investigating - We are currently investigating issues with email sending and processing
Oct 7, 21:45 CEST
Oct 7, 2024
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024