tag:status.veo.co,2005:/historyVeo Status - Incident History2024-03-29T06:23:55+01:00Veotag:status.veo.co,2005:Incident/201336152024-03-27T10:48:16+01:002024-03-27T10:48:16+01:00Android Camera App - Slower than expected<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:52</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented in the Android Camera App 3.1.8 release, we are monitoring the results</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:37</var> CET</small><br><strong>Identified</strong> - We've identified a few bugs and working on fixes in an upcoming release</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Investigating</strong> - We're investigating an issue causing the Android Camera App to be slower then expected</p>tag:status.veo.co,2005:Incident/203743102024-03-27T10:56:54+01:002024-03-27T10:56:54+01:00Camera registration issue<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:56</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented, we are monitoring the result</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:30</var> CET</small><br><strong>Identified</strong> - We have identified an issue, registering cameras via the veo camera app, we are working on a solution.</p>tag:status.veo.co,2005:Incident/198294252024-01-30T14:09:31+01:002024-01-30T14:09:31+01:00System upgrades<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:09</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Scheduled</strong> - We are doing system upgrades. This can affect waiting time on analytics and follow-cams. There may also be very short interruptions with camera ability to start upload and live stream.</p>tag:status.veo.co,2005:Incident/197925472024-01-24T12:01:00+01:002024-01-24T12:01:00+01:00Updating content CDN<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:28</var> CET</small><br><strong>Scheduled</strong> - We will update content CDN to improve caching functionalities. It may impact viewing of video content.</p>tag:status.veo.co,2005:Incident/196691932024-01-17T13:34:47+01:002024-01-19T13:35:02+01:00Start livestream permission<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:23</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented in the latest iOS app version - 3.2.1, we will continue to monitor the situation.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Identified</strong> - We've identified an issue with starting a livestream for some users, it's caused by their authentication expiring, to fix the issue please log out of the app and back in again. We are working on a solution in the next version.</p>tag:status.veo.co,2005:Incident/196576172024-01-17T09:49:39+01:002024-01-17T09:49:39+01:00Upgrade of app.veo.co<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:49</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:05</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.veo.co,2005:Incident/194478812023-12-20T10:16:01+01:002023-12-20T10:16:01+01:00System hardening<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>10:16</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:42</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:36</var> CET</small><br><strong>Scheduled</strong> - We anticipate momentary instabilities within the maintenance window while we are doing system hardening.</p>tag:status.veo.co,2005:Incident/194595422023-12-17T08:35:46+01:002023-12-17T08:35:46+01:00Incident with processing<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>08:35</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:36</var> CET</small><br><strong>Monitoring</strong> - Because of a component malfunction in the processing system you can experience longer waiting time for receiving follow-cam. A fix has been implemented and we are monitoring the results</p>tag:status.veo.co,2005:Incident/193403132023-12-11T15:53:07+01:002023-12-11T15:53:07+01:00Issues with removing Audio on recordings<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:53</var> CET</small><br><strong>Resolved</strong> - All videos that had requested audio removal have been processed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:33</var> CET</small><br><strong>Update</strong> - The removing of audio has been paused for now. Work will resume tomorrow afternoon.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> CET</small><br><strong>Update</strong> - The fix that was deployed fixed the issue. We are now cleaning up all recordings that failed to remove audio since yesterday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.veo.co,2005:Incident/192258552023-11-29T09:10:57+01:002023-11-29T09:10:57+01:00System upgrades<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>13:18</var> CET</small><br><strong>Scheduled</strong> - We anticipate momentary instabilities within the maintenance window while we are doing system upgrades.</p>tag:status.veo.co,2005:Incident/191959732023-11-28T09:20:19+01:002023-11-28T09:20:30+01:00VeoCam2 Battery Charging<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:20</var> CET</small><br><strong>Resolved</strong> - We have determined that the newest firmware fixes the charging issue. Please ensure that your camera is turned on, connected to power and connected to the internet. Once connected to the internet, the camera will automatically update to the 2.2.1 firmware update. Thank you for your patience and we apologise for any inconvenience this might have caused.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:18</var> CET</small><br><strong>Monitoring</strong> - A 2.2.1 firmware has been deployed to all cameras on 2.2.0. We are monitoring the situation</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:18</var> CET</small><br><strong>Identified</strong> - The issue has been identified and we are working on a solution, a firmware update will be required</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>17:13</var> CET</small><br><strong>Investigating</strong> - We are investigating an issue with the VC2 not indicating properly when the camera is charging after updating to 2.2.0. firmware</p>tag:status.veo.co,2005:Incident/191069342023-11-13T14:04:56+01:002023-11-13T14:04:56+01:00Automatically logged out<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:34</var> CET</small><br><strong>Identified</strong> - There is an issue online where users can get logged out. The issue has been identified and working on a hot-fix solutionl.</p>tag:status.veo.co,2005:Incident/189983332023-11-02T14:39:11+01:002023-11-02T14:39:11+01:00Incident with Uploads<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:12</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:43</var> CET</small><br><strong>Investigating</strong> - We are currently investigating issues with uploads</p>tag:status.veo.co,2005:Incident/187781442023-10-18T10:05:11+02:002023-10-18T10:05:11+02:00Web App maintenance<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:05</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:36</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.veo.co,2005:Incident/188146632023-10-16T17:28:19+02:002023-10-16T17:28:19+02:00Increase of timeouts<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>17:28</var> CEST</small><br><strong>Resolved</strong> - Missing env variables caused the increase of timeouts</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>16:34</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>16:32</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>16:23</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating an issue where we are seeing an increase of timeout incidents.</p>tag:status.veo.co,2005:Incident/186772532023-10-04T10:30:35+02:002023-10-04T10:30:35+02:00System upgrades<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:12</var> CEST</small><br><strong>Scheduled</strong> - We are doing system upgrades. This can affect waiting time on analytics and follow-cams. There may also be very short interruptions with camera ability to start upload and live stream.</p>tag:status.veo.co,2005:Incident/186659522023-10-03T08:33:38+02:002023-10-03T08:33:38+02:00Re-render ball tracking out of sync videos for affected customers<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:33</var> CEST</small><br><strong>Resolved</strong> - All affect recordings have been rerun and the issue has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:32</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating the extend of ball tracking out of sync videos.</p>tag:status.veo.co,2005:Incident/186653562023-10-02T13:46:59+02:002023-10-02T13:46:59+02:00Recordings ball tracking is out of sync<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:46</var> CEST</small><br><strong>Resolved</strong> - All new incoming recordings will be processed.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:17</var> CEST</small><br><strong>Identified</strong> - For some recordings ball tracking is out sync.</p>tag:status.veo.co,2005:Incident/185765652023-09-25T10:31:19+02:002023-09-25T10:31:19+02:00Updating SSL certificate for app.veo.co<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:31</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>15:04</var> CEST</small><br><strong>Scheduled</strong> - We will update certificate for app.veo.co. We expect no impact.</p>tag:status.veo.co,2005:Incident/185328782023-09-19T11:00:25+02:002023-09-19T11:00:25+02:00Maintenance of the Camera Service<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:39</var> CEST</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance of the camera service, temporarily preventing cameras from being registered, uploading recordings, and live streaming.</p>tag:status.veo.co,2005:Incident/184984072023-09-19T10:33:12+02:002023-09-19T10:33:12+02:00League Exchange Database Maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.veo.co,2005:Incident/184983942023-09-18T07:45:10+02:002023-09-18T07:45:10+02:00League Exchange Database Maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>07:45</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>07:10</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:57</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.veo.co,2005:Incident/184669642023-09-12T09:32:24+02:002023-09-12T11:40:48+02:00Some analytics are delayed<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:32</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.<br />And all processing of analytics have been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:46</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:36</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:22</var> CEST</small><br><strong>Investigating</strong> - The initial fix didn't solve the issue. Further investigation is needed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>23:14</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.<br />Any analytics that are currently stuck will be processed in a batch command shortly.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>11:25</var> CEST</small><br><strong>Investigating</strong> - We're seeing some analytics being delayed. Working on identifying the issue.</p>tag:status.veo.co,2005:Incident/184356552023-09-08T16:08:04+02:002023-09-08T16:08:04+02:00Incident with Player Profiles<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.veo.co,2005:Incident/181711112023-08-17T11:10:19+02:002023-08-17T11:10:19+02:00Incident with Veo Live Tab<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:10</var> CEST</small><br><strong>Resolved</strong> - Live tab is fixed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:53</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:53</var> CEST</small><br><strong>Investigating</strong> - Veo Live Tab is not responding, we are looking into the issue.</p>