VC3 color difference

Incident Report for Veo

Resolved

The issue has been fixed

Posted Jul 19, 2024 - 11:18 CEST

Monitoring

A fix has been implemented in post processing. We can also reprocess all effected recordings, please reach out to support to request your recording to be reprocessed.

Posted May 23, 2024 - 09:38 CEST

Identified

We have identified an issue on VC3 recordings. In some cases the ISP responsible for white balance is off, causing a color difference between the lenses. We are working on a fix, and hope to be able to re-process all affected recordings.

Posted Apr 26, 2024 - 10:59 CEST

This incident affected: Hardware (Camera).