Incident with processing

Incident Report for Veo

Resolved

We have now processed the backlog of highlight jobs.

Sorry for the inconvenience this may have caused
Posted May 08, 2024 - 12:12 CEST

Update

Processing is back to normal. We are still working on cleaning up the backlog of highlight jobs.
Posted May 05, 2024 - 23:38 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

We have a backlog of highlight jobs. Working hard on getting it consumed as fast as possible
Posted May 05, 2024 - 16:03 CEST

Investigating

We still trying to finding the root problem. All processing gonna be delayed
Posted May 05, 2024 - 14:57 CEST

Update

Highlight and directed highlight creation have been disabled for now.
Posted May 05, 2024 - 03:52 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Some highlights failed rendering while the incident was going on. We are trying to find them all and get them processed.
Posted May 05, 2024 - 03:22 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2024 - 01:28 CEST

Investigating

We are currently investigating issues with processing. Affecting highlight creations and creating longer processing time.
Posted May 04, 2024 - 23:31 CEST
This incident affected: Processing (Base, Analytics).
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